Cancellation policy

Purchase Options Cancellation Policy

Orders for in-stock items may be cancelled within 24 hours of purchase provided the order has not yet been shipped. Once shipped, orders cannot be cancelled.

Pre-order items may be cancelled at any time before the item ships by contacting us at sales@luntsolarsystems.com. Once a pre-order has shipped, standard return terms apply.

Custom or special-order items are non-cancellable once production has begun.

To request a cancellation, please contact us at sales@luntsolarsystems.com with your order number. We will confirm cancellation and process any applicable refund within 5–7 business days.