This outlines the Return and Refund Policies of Lunt Solar.
You can find information about Warranty returns on the Lunt Warranty page.
We hope that you enjoy the products that you purchase from Lunt Solar. However, we understand that sometimes a product needs to be returned for a refund.
Please note that there is a 5% re-stocking fee for all returned product.
Lunt Solar offers a 30 day return for refund policy.
After 30 days product cannot be returned for a refund.
In order to receive a refund for a product please read the following guidelines.
If you purchased a product from your local Dealer or Retailer:
- Please contact the Dealer or Retailer from which you purchased the Product for information on their return policies.
- Lunt Solar cannot receive product directly from customers that purchased from a Dealer or Retailer or 3rd party.
- Lunt Solar cannot issue a refund directly to a customer for a product purchased through a Dealer or Retailer or 3rd party.
- If you have any questions or comments or have difficulty contacting your Dealer please e-mail Lunt Solar at [email protected] for further assistance.
If you purchased a product direct from Lunt Solar or from our website or from our online eBay, Google+, or Amazon Stores:
- A product received directly from Lunt Solar can be returned to Lunt Solar within 30 days for any reason.
- The product must have been purchased and/or delivered within the last 30 days. A copy of the receipt may be required.
- You are not returning the product for repair or exchange.
- Please contact Lunt Solar at [email protected] for an RMA (return merchandise authorization) number. Product will not be accepted by Lunt Solar for return without the RMA number.
- The product must be returned without damage in the original shipping container using the original packing. There may be additional charges for damaged product, missing parts or packaging materials.
- The customer is responsible for all return shipping charges. Lunt Solar does not refund these charges.
- Lunt Solar does not refund prior to the receipt of the product back at Lunt Solar for inspection.
- Upon inspection at Lunt Solar the purchase price of the product will be refunded less any charges within 30 days.
- If the product was paid for by Credit Card the refund will only be placed back on the original CC less a 5% restocking fee (plus any additional charges).
- If the product was paid for with cash or check the refund will be made by check within 30 days less a 5% restocking fee (plus any additional charges).
- If the product was paid for by Paypal the refund will be placed back to the original Paypal account less a 5% restocking fee (plus any additional charges).
Lunt Solar does not refund original shipping charges to the customer including any taxes, duties, or surcharges.
If you have any questions regarding our return/refund policy please feel free to contact Lunt Solar at [email protected]
The Lunt Solar team